My Online Chat with Magic Jack 10/24/2011

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You are now chatting with ‘Dustin’
Your Issue ID for this chat is LTK554011966599X

Dustin: Hello, how may I help you?

Jim Kitzmiller: How do I cancel service?

Dustin: Hi there JIm.

Jim Kitzmiller: How do I cancel service?

Dustin: Thank you for waiting. I’ll be with you in just a moment.

Dustin: May I know the exact nature of your problem with full details please?

Jim Kitzmiller: No problems. I just need to cancel service.

Dustin: I’m sorry for the delay. I’ll be right with you.

Dustin: Thank you for waiting.

Dustin: May i have your magicJack phone number?

Jim Kitzmiller: 779-552-4794

Dustin: Thank you for the details.

Jim Kitzmiller: You are helping create a blog post, Dustin. Thanks.

Dustin: I will be right with you.

Dustin: I will be right with you.

Dustin: If you choose to stop using magicJack, there are no cancellation, early termination, penalty or other fees.

Jim Kitzmiller: Excellent. How do I cancel service?

Dustin: Thank you for waiting. I’ll be with you in just a moment.

Dustin: You may not cancel additional years of service unless you purchased said plan with a 30 Day FREE Trial, at which time you may return said plan within these 30 days. All other refunds will be rejected.

Jim Kitzmiller: Excellent. I am way beyond the 30 day period. How do I then cancel service?

Dustin: I’m sorry for the delay. I’ll be right with you.

Dustin: Thank you for waiting. I’ll be with you in just a moment.

Dustin: I’m sorry for the delay. I’ll be right with you.

Dustin: I will be right with you.

Dustin: You may not cancel additional years of service unless you purchased said plan with a 30 Day FREE Trial, at which time you may return said plan within these 30 days. All other refunds will be rejected.

Jim Kitzmiller: OK, I don’t want a refund, I just want to cancel service so that I will no longer be charged on my credit card.

Dustin: Just log in to your magicjack account portal and disable the autorenewal.

Jim Kitzmiller: Thanks. I can’t find the login portal. Please send the link.

Dustin: http://www.my.magicjack.com

Dustin: Please click the link above.

Jim Kitzmiller: Did it. Thank you.

Dustin: Great,

Dustin: Is there anything else I may help you with today?

Jim Kitzmiller: No, thank you. You have been very helpful.